Grainger Reviews

I ordered some specific drill bits online that would be hard to find locally and when the delivery was made the two more expensive endmills that made it worth paying the shipping were just taken off the order without notifying me. Now I have to drive to get them making the purchase a total waste of money. Don't order from them online, you're better off going anywhere else even if it means making the drive.

Seems my experience with grainger is very similar to the rest of the folks on here. I put in an order, I checked multiple times on status of the order by visiting and calling in (no online option for checking). After the expected delivery date came and passed, I get an email that my order was cancelled. If the company can’t honor orders to the level shown in this review, they should change their business. I was expecting this order for work and this puts my own income at risk. I will NEVER order from them because they simply can’t be trusted to deliver and don’t care enough about their customers to explain what is going on on their side.

Grainger didn't give me a tracking number only a order number, so when ABF (0 star rating) called me for delivery I didn't have a tracking number so they couldn't find my order. Unbelievable that a company this size operates like their working out of a garage.

I worked in this company, Grainger Caledon Distribution location for over a year and I had a very bad experience because this company does not make anyone permanent. The management, especially the supervisor Konrad does not respect people coming to work through agency. They keep on promising that they will make you permanent but it never happens. So in my experience no one should go and work there.

Poor Manager
Dishonest
Causes you to become homeless
Overpriced

Grainger is a pretty decent company. Their prices are average and the staff seem competent. I think we all should understand this pandemic effects everyone and we do the best we can. I will buy from them again.

Went to store in St. Paul. Stood there for 10 minutes and finally a guy said, "I will be right back." Ten minutes later the guy comes back, walks past me and helps a woman in the pickup line who came in 15 min after me. I own a control panel shop that makes thousands of control panels per year and don't have 20min to waste for nothing. I walked out and went to Graybar a few blocks away. I had two people offer to help me before I even got to the counter.

Well customer service was On Point, BUT....I purchased a Simpson 3600psi pressure washer and of course Worked like a Charm On First crank..... Third- 5th crank of course we had leaks coming from ceiling, floor Etc.. On Start of Business Opening Of Course water pump goes out...I'll Be Dam...gotta wait another 4-5 days to get replacement/refund.....I'm Going to Facebook Marketplace smh

I buy:
12 in, 20V, Battery Powered, Cordless Chain Saw, Battery Amperage 5.0Ah
They ship me only battery.
For cordless chain Saw i must wait and they dont know how long. :o
unprofessional.

Absolute trash place. No tracking information, have to call or email for information, then cancelled my order a month later. Will never buy anything from here again due to such a lack of professionalism. Almost 2 months waiting and then no product on top.

I do not recommend this store. The purchase was shipped with almost a month delay. The tools I ordered are of good quality but I'd better order at another store.

I ordered 2 steel doors over 3 weeks ago and was told that delivery was January 27. Then the following day I received an updated delivery date for the 29. Then I realized the an additional un-announced amount came out of my account, only to be told over the phone tonight that the doors are in back order and won't ship before Feb. 11. When I told them that I should've been told and given an option to cancel much earlier, the smart person over the phone asked me if I wanted to cancel the order - two days before the initial delivery date.
I am in the middle of a construction project now. I will incur huge delays and financial loss just because Grainger decided to delay my order without informing me early in the game. This is unprofessional, unethical, unacceptable. Never again!